Posted tagged ‘order tracking’

Customer Service Enhancement: Proactive Order Tracking

August 13, 2008

We have a new system in place that protects customers from unexpected late shipments. Our software is on the pulse of all current orders. If it senses that an order may not ship on time, it alerts our customer service department who manages the order back on time. If we cannot manage the order back on time, an Innovative customer service rep will personally call the customer and tell them what to expect. No surprise late shipments.