Posted tagged ‘Lonnie Muse’

Reason #63 to Work at Innovative-IDM: Highland Games

June 3, 2013

Innovative-IDM’s Lonnie Muse hosted the fifth annual Highland Games at Region 1 Hoopla last week. Hoopla is a regular, 8:30 meeting held at at all I-IDM regional hub offices. Designed to promote teamwork and customer service, Hoopla also has seen a man dressed as a chicken, a live banana, chair bowling, air guitar, and many other unspeakable acts. Highland Games has become an annual favorite in Dallas. After all, “It’s a gloooooorrrious day!”


Rear-Ended? Now You’re a Sales Target

June 23, 2010

A few weeks back, Innovative Automation‘s Lonnie Muse was rear-ended in a traffic accident.  All I can say is this is one hellacious of a way to generate sales leads.

Sent: Monday, June 21, 2010 11:41:08 AM
To: Lonnie Muse
Subject: XXXXXX Introduction

Mr. Muse,

This is a bit out of the ordinary contact attempt but our Administrative Assistant-Jennifer XXXXXX was involved in an unfortunate accident with you several weeks ago and had mentioned what your company does and recently gave me your card. We just simply wanted to make ourselves available to you and your company as a potential vendor of XXXXXX products to assist in your customer’s needs. We have several programs ranging from a true sub-distributor to a simple finder’s fee. Please review the attached literature at your convenience to see if you see a potential fit and call or write with any questions you may have. We appreciate the opportunity!


Territory Sales Manager

We Will Come to Serve Customers, No Matter Where

August 3, 2009

Innovative’s Lonnie Muse returned from Mexico Saturday after helping a customer repair a pipe winder. The week before that, he was in Oklahoma helping get a customer up and running.

Last Thursday, Innovative’s Jason Scott and Brad Swift donned their waders and traveled to Dallas Fair Park after a morning thunderstorm flooded some our of customer’s underground equipment vaults. Jason and Brad helped the fountain operators get back up and running. That’s Jason with his hands in the control panel below.

Does your business require field service? We’ve been everywhere from Oak Cliff, Texas, to Southeast Asia for our customers. We can do the same for you. Try Innovative’s LEGENDARY customer service today. Call 877.906.2100 or email


Legendary Customer Service vs. Bad Customer Service: Fight of the Decade.

July 17, 2009

This one falls right in there with El Pollo Loco and Lonnie the Scottsman or even the fictional May Day Meeting as one of the more ridiculous yet entertaining morning hoopla meeting at Innovative Automation.


Each employee leads the morning meeting once a month, and we discuss — sometimes in absurd methods — how we can better treat customers with LEGENDARY customer service. Today was Mike Davila’s day.

In a blatant attempt to win “Best Host of the Month” and thus earn a day off, Davila showed up dressed in the traditional costume depicting the well-known character of “Legendary Customer Service” (looking like a cross between Hulk Hogan and Dog the Bounty Hunter). In this riveting photo, you can see Kara L’Huillier and Todd Mueller trying to make sense of it all.rassle1

Naturally, “Legendary Customer Service” was later attacked and mugged by “Bad Customer Service” who, of course, was dressed in black and played by Chris Coler. And naturally, “Legendary Customer Service” prevailed. Wow.


Help Wanted

June 8, 2009


If you are a top-notch sales rep, technician or engineer, or if you would like to have your tounge permanently affixed to the crown of the co-worker of your choice (like Chris has done to Lonnie), we want to talk to you. Our home office is in Carrollton, Texas, with opportunities in Houston and other locations as well. Tell us your story. Contact us today at

Seriously, we are hiring. Visit our career area at

Let Us Help You Install Your VFD

May 7, 2009

Here’s a true but humorous email I got from one of our sales reps about a drive we recently helped a customer install.

Today we installed a 25HP drive on a pump system. We got there and it was bad in so many ways.

  1. The electrician was hooking the line reactor to the load side. IA Corp to the rescue, problem corrected.
  2. I observed the technician was going through the keypad from the notes he wrote on a piece of cardboard scrap and repeatedly tried to enter parameters, not saying a word to anyone. IA Corp to the rescue, took charge of the situation and got all the engineers talking to each other and figured it would be faster and easier with IA Corp ASG (Lonnie). 6 hours turned into 3.
  3. Drive and accessories mounted. Noticed no motor disconnect in sight, found out the disconnect was through a door and up some stairs in a breaker room. Disconnects to be mounted within 50ft and in line of sight. Quoting a motor disconnect tonight.
  4. Agreed we will supply a complete UL508A enclosure with reactor, disconnects and terminals on the next one and the remaining 9 over the next 12 months.
  5. Lonnie got the drive up and running except when they applied water pressure we were not able to control the drive. After a little troubleshooting they found out the pump was installed upside down.

Just thought I’d share.

Machine Frame Solution: Parker Extruded Aluminum Framing and Innovative Know-How

March 17, 2009

We have a customer that manufactures document sorting machines. They needed some solutions for frame design and assembly.

extalu2Innovative’s Lonnie Muse and a team led by Jason Scott designed and helped modify these bracket assemblies made from Parker extruded aluminum frame. Innovative has shipped dozens of these custom made frames to the customer over the last few weeks and can do the same for you. These frames will be the backbone of the sorting machine rack. Not shown are some faceplate templates for the front of the machines, also designed with Parker extruded aluminum.

Of course, this project was delivered on time and with quality workmanship, as are all of our value added services projects. Lightweight, durable, strong and extremely friendly to custom engineering and manufacturing, Parker extruded aluminum product can be a solution to your manufacturing application as well.

Parker’s modular t-slot aluminum profile system has conquered the world of machine building, industrial automation, material handling and machine safety guarding and enclosures. This innovative construction system offers so much flexibility and cost savings in engineering, fabrication, and assembly; that it is now preferred for a multitude of industrial applications that benefit from these important features.

IPS’s complete line of structural aluminum and linear motion extrusions create innovative solutions in machine building, safety guarding, workstations, and other unlimited industrial applications.

Let Innovative’s creative team help solve your challenges. Call 888.906.2100 or email and we’ll get back to you promptly. As you can see below, Michael Mueller is reflecting, gazing skyward, anxiously waiting to take your call about Parker extruded aluminum products. And he can darn sure tell you all about Parker pneumatic solutions as well. Trust me, he sits next door. — PH