Posted tagged ‘Legendary Customer Service Act of the Week’

You Want to Be Our Customer….You Really Do

September 26, 2012

Here’s yet another example of why our customer experience is LEGENDARY. Our account rep Mike Davila received the following email last week.

From: Janet XXXX
Sent: Wednesday, September 19, 2012 12:34 PM
To: Mike Davila
Subject: Praise for Cyrus

Hi Mike,

I just wanted to share with you some great customer service by Cyrus Jahani.

I had called innovative earlier today looking for an SMC part, however, Cyrus was not available.  I do not remember who I spoke with, but they had told me the part I was looking for was not in stock.  The part was a custom order part and would be a 2-4 week lead time.

This was not good news, since my lab was in need of this part ASAP.  I got the permission to proceed with order so I called Innovative back.  This time I insisted on waiting for Cyrus – Good thing I did.

Cyrus was able to find the cylinder and the switch separately in stock elsewhere and told me the lab could have the parts by Friday.  This was great news!  Cyrus had to know the SMC parts well in order to do this.  So I called our field tech back to let him know the good news.  Both our tech and lab are very happy.

Great customer service by Cyrus!


Janet XXX

[company info redacted]


Cup Winners for September — Teenage Mutant Ninja Legendary

October 12, 2009

Yes, that is their team name, and yes, that would be (l to r) Gene Gray, Michael Muller, Chris Color, Jeff Rodgers, Adam Ring, Ken Skillet and (kneeling) Brad Swift.

Each month, Innovative employees are divided into teams and they compete to win points – points which can only be won by performing acts of service to our customers.

Congratulations to the September 2009 LCS champs, and winners of the Innovative LCS Cup.

LCS team photo Sept 2009

Beanie Wienies

September 14, 2009

We break up into teams each month and compete internally to see which team can serve customers the most LEGENDARY. The winning team each month wins the LCS (Legendary Customer Service) Cup and gets a free day off from work the following month. Each team is allowed to pick its own name. A few months ago, Michael Mueller named his team Beanie Wienies. Yesterday, he fixed aforementioned foodstuff for lunch and shared this photo.

Legendary Customer Service Act of the Week (Feb. 6)

February 11, 2009

Here’s an internal email that went out from Britt yesterday. What’s up with that family portrait from the techs?

From: Britt Jensen
Sent: Tuesday, February 10, 2009 1:58 PM
To: InnovativeAutomationInc; Ship; Shop User
Subject: Weekly LCS Winner


Legendary Winners: Shop

Cutomer came in on Saturday from Oklahoma to pick up the panels the shop has been working on and they had them completed and ready to go.