Posted tagged ‘Legendary Customer Experience’

(Another) Happy Customer with Parker Zeta Problems

July 1, 2014

This customer in the Austin area had some problems. Innovative-IDM was there to help. It takes a lot to receive such unsolicited accolades, yet we seem to get them time, and time, and time again. Think you ought to check out what everyone is talking about? This email came to our VP of Sales, Chad Kauffman, from the operations manager of one of our customers using centrifuge technology.

From: Shawn
Date: June 27, 2014 at 10:15:57 AM CDT
To: <>
Subject: Thank You!
Dear Chad,

I would like to take the time to tell you how pleased I am with your company. After a rough start with all the back and forth over our Parker Zeta controller. Matt Miller and Jack Marsh came on site and troubleshot the Zeta controller we received from you. He loaded the correct software program and found a new pin that was not on our older controller that you replaced that needed to be jumpered to24 V. This really shows your commitment to quality and customer service. IDM could have left me in a tight spot. You had your money a long time ago….I really want you to know how impressed I am with the type of world class support received. I will recommend and use IDM without hesitation in the future.

Sincerely, Shawn, Operations Manager

Dallas Branch April Legendary Customer Service Winners

May 6, 2014

4Js Belt Winning LCS Team for April

After a long and competitive month of dedication to customers, extra hours, and old fashioned team work; we have found ourselves at the end of April. The race was close with “Santeliz Police” leading most of the month, but with a few last minute legendary acts “4 J’s BELT” was able to pull ahead for the big “W”!

Join us in congratulating the winning Dallas branch team: “4 J’s BELT” – (front) Britt Welch, Jeese Simental, Lonnie Muse. (Back) Todd Mueller, Jerome Cotton, Elliot Austin, Josh McIver. (Not pictured) Josh Schafler, Loren Henderson.

Omron PLC Training at Innovative-IDM Tulsa Store

April 22, 2014

After hosting technical training classes for four years in Tulsa a various hotel classrooms, we finally had our first technical training class today at the Innovative-IDM Tulsa facility. The subject was basic OMRON PLC training, and our students — it could be you, next time — were treated to a comfortable setting with instructor Matt Meeker. Tomorrow is advanced PLC training. You can find future training classes all over the Southwest offered by Innovative-IDM here.

Innovative-IDM Tulsa is located on the Northeast side of town, near I-244 and 169 at 10121 East Admiral Place. Or you can call us at 918.254.8646. Ask for Lorne. He might hook you up with a camo hat.

Also, Tulsa customers, our inaugural customer appreciation event for Tulsa is May 22 at our store. Food, fun and drinks. Y’all c’mon! Think you can make it?

Be Cool. Be Our Customer. Others Love It.

October 26, 2012

Katy Shield can get you set up as an account in about as fast as you need it. See below note from a customer that was sent to an Innovative-IDM account rep:

From: Sandi XXX
Sent: Thursday, October 25, 2012 3:14 PM

Thanks for the visit. We enjoyed it

Katy Shields was the gal that opened our account so quickly..I am very impressed with her.

Have a great day

Regards, Sandi XXXX

Accounting Clerk

You really should be our customer. It’s for your own good!

Be Our Customer. You Love the Experience

October 23, 2012

We get notes from customers all of the time. Sometimes, like below, the simplest ones have the most meaning.

You guys are good people, and have fair to great prices for us. I appreciate honestly and I feel I receive that from you guys. In the business world is seems that is lost, so when I do run into that I will remember it.


Jason  XXXXX

Category Manager, Strategic Sourcing

Want to be one of our customers? Sure you do. After all, Innovative-IDM is Home of the Legendary Customer Experience

Want to Be Our Field Service Customer? Sure…..Sure you do.

October 19, 2012

Here’s an email a field service customer sent to Innovative-IDM president Gene Gray.

From: Van XXXXX
Sent: Monday, October, 2012 3:55 PM
To: Gene Gray
Subject: John Kinzer

Good afternoon Gene, just wanted to drop you an email and let you know that Mr. John Kinzer was on one of my job sites today and was of great assistance, very knowledgeable of what we were working on.

Thanks Again, Van XXXX

Pres., Electrical Field Services.