Posted tagged ‘employee growth’

Battle Revisited: Bad Customer Service vs. Legendary Customer Service

January 22, 2014

This is a post from summer 2009, but it has to be one of my top 5 favorite hoopla meetings. It’s also one my favorite personal blog posts. I guess I was just so overwhelmed by the drama and being an eyewitness behind the camera. Now I know how Charles Manning must have felt behind his Hasselblad cell phone lens that eerie morning when the rabid bunny stalked his colleagues. Stranger still was the shocking video captured by Manning of the boisterous yet simultaneously belligerent bunny.  — Pepper Hastings

This one falls right in there with El Pollo Loco and Lonnie the Scottsman or even the fictional May Day Meeting as one of the more ridiculous yet entertaining morning hoopla meeting at Innovative Automation.

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Each employee leads the morning meeting once a month, and we discuss — sometimes in absurd methods — how we can better treat customers with LEGENDARY customer service. Today was Mike Davila’s day.

In a blatant attempt to win “Best Host of the Month” and thus earn a day off, Davila showed up dressed in the traditional costume depicting the well-known character of “Legendary Customer Service” (looking like a cross between Hulk Hogan and Dog the Bounty Hunter). In this riveting photo, you can see Kara L’Huillier and Todd Mueller trying to make sense of it all.rassle1

Naturally, “Legendary Customer Service” was later attacked and mugged by “Bad Customer Service” who, of course, was dressed in black and played by Chris Coler. And naturally, “Legendary Customer Service” prevailed. Wow.

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Michael Mueller Promoted to Operations Manager of Dallas Facility

July 25, 2012

Congratulations to Michael Mueller on his promotion to Operations Manager for our Dallas facility!  Todd Mueller, Director of Operations, had the following to say about the contributions Michael has made to Innovative-IDM:

“Over the past 12+ years Michael Mueller has held and excelled at several positions with Innovative.  It all started in the VAS Shop as a wireman, then he was promoted to VAS Shop Manager.  Next stop was working as a Customer Service Representative for several years before being promoted to Customer Service Manager.  There was even a stint with the Outside Sales Group mixed in the middle.

This wide array of experience will be a great asset in his new endeavor as the Operations Manager in Dallas….Michael is dedicated to spreading the good name of Innovative-IDM.  If you don’t believe me ask him to send you a picture of his new belt buckle.”

Michael Mueller promotion to Operations Manager