Posted tagged ‘electronics’

Yet Another Happy (Repair) Customer

June 12, 2014

This written plaudit comes from a Houston customer, who needed their touch screen repaired by Innovative-IDM’s electronic board repair facility. We offer a full guarantee on all repairs and do not charge any evaluation fees.

From: Shelby
Sent: Wednesday, June 11, 2014 4:38 PM
To: Jennifer Minier
Subject: it is up

We got the new screen and installed it and the grinder is up and running. Thanks for your good a quick response both times.

I guess that it takes quality to see quality. Thanks again most surely appreciate your and your company’s willingness to help and be flexible.

WAGO Series 857 Relay Modules and Signal Conditioners

June 7, 2013

WAGO
The perfect match of housing and electronics is the key factor for a highly successful device. This is exactly what WAGO has achieved with the new 857 Series Transducers and Relay/Optocoupler Modules. The 857 Series (aka JUMPFLEX) offers a system approach to signal switching and conditioning.

  • Uniquely compact
  • Commoning, not discrete wiring
  • For extreme temperature conditions
  • Highest safety
  • Signal accuracy
  • Flexibility at its finest

Need WAGO products? Contact Innovative-IDM by phone at 877-906-2100 or email us at info@iidm.com.

3 Questions to Ask When Choosing an Electronic Repair Service

July 26, 2012

Repairs: The Problem that Keeps You Awake

You have a malfunctioning AC Drive, Circuit Board, DC Drive, Servo, Controller, PLC or other industrial electronics part. Where do you send it for service? How do you determine which repair service depot is the best fit for your situation.

Your choices are varied. You can send it to the OEM of the part, but many times the part is obsolete or the repair just too expensive – after all, OEMs are in the business of selling new parts, not necessarily fixing old ones. If the part still is under warranty from the OEM, this could be your best bet, however.

Should you use your current repairs vendor? Or should you examine some new avenues for repair service? Most maintenance pros recommend that you have several quality vendors available to you for repair houses. That way, if Vendor A is backed up on turnaround time, you can have a backup plan and use Vendor B.  If Vendor B doesn’t work on certain parts, then Vendor C does….and so on.

If you doing some searching for additional help with electronic repairs, here are three important questions to ask prospective repair companies.

3 Questions to Ask

Before you send in your electronics for repair, ask the service provider these three questions:

Do you offer a NO CHARGE EVALUATION?

Careful. Many services offer to “waive” the evaluation fee after you approve the repair, or to “subtract” the evaluation fee after you approve the repair. Fact is, paying for repairs evaluations is not necessary in today’s environment. You should be able to find a service that provides you with an evaluation whether or not you decide to eventually repair the item or not. Some services even offer online repair price lookup tools so you can ballpark a repair BEFORE you even send it in for evaluation.

Be wary of terms like “Evaluation Fee,” “Bench Fee,” and other terms that may indicate that you have to pay to find out what’s wrong with your part.  Ask these questions up front. Don’t pay for evaluations. Look for a repair service that will quote you a price, then offer YOU the decision what to do from there: Approve the quote, return the part unrepaired, or simply dispose of the part. The less hassle for you, the better.

Does your repair warranty COVER THE COMPLETE PART? 

Repair warranty periods are a key factor in choosing a repair service. Make sure you are getting at least a one-year warranty on the repair and also make sure the warranty covers the ENTIRE PART and not just the repaired area of the part. Some electronic repair companies will only cover the repairs they made, and you can negotiate a better deal than that for sure.

After all, remember that repairs are just another term for “troubleshooting” and even the best repair services can, on rare occasions, miss on a bench diagnosis. The good repair houses, however, will minimize the chance of this happening by performing additional testing on ALL AREAS of the part after the repair is made. That means they will check for loose wires, weakened components, testing under load and will generally inspect and clean the part to ensure it’s in true working order before it ships back to you.

What is the turnaround time for my repair?

Always the crucial question: How long will it take to repair my part? Again, ask this BEFORE you send in the part. Most electronic repair companies have published turnaround times. Some even offer Expedited and/or RUSH services for emergency situations. These rush turnarounds will cost extra, but it may be worth moving to the head of the line no matter what the cost if you are in an emergency situation.

The company you want is the repair depot that will under-promise and over-deliver. That is, they publish a 7-10 day turnaround and you get your part back in five business days. That rocks, but you’ll have to take a leap of faith and try a service before you’ll have a good feel for their delivery habits. First impressions mean a lot, so hold the company to their turnaround promise. Remember, too, that when you are asked to approve a quote for repair, you’re doing yourself a big favor on turnaround time if you approve that quote as soon as you make the decision.

No Evaluation Fee, Warranty the Entire Part, Good Turnaround Options

Asking these 3 questions can help your evaluate how a repair service facility will perform for your needs. It doesn’t take much time to ask these questions in advance, and it will save you a lot of time and headaches later down the line. Repairs already keep you awake at night: Choose a repair service that makes repair submissions easy (preferably an online tool), does not charge for evaluations, has a warranty on the repair AND the entire part, and offers turnaround times that fit your needs.

If you need to cut through the red tape on these issues quickly, call Innovative-IDM’s Electronic Repair services at 800.237.3278 or go to www.innovativeidm.com/repairs.

Chineese Humor?

October 2, 2009

Here’s another unsolicited email we got here at Innovative Automation today. What could it mean? I think it’s email marketing but we’re not sure.

____________________________________

Dear Manager,   WISH YOU A BEAUTIFUL DAY !

1:GSM mobile phone
2:Watch GSM moblile phone
3:Jewellery usb flash driver
4:Memory card

5:Mini DVR camera
6:Mp3 music plary
7:Mp5 plary

8:Digital photo frame

Dynasty Digital Device Co.,Ltd
Address: 14/J, A wing, Yangfu Building, fuhua Road,Futian district, Shenzhen, China   518033
TeL: 86-755-88396319
Moblie: 8613714175096
MSN:  anne-3d@hotmail.com
skype:lisa_tf
E-mail:anne@dynastydigital.com
website: www.dynastydigital.com

Cool Video of Complete Control Panel Assembly — in 6 Seconds!

May 11, 2009

Here’s a sneak preview of a new video we knocked out this afternoon. It probably will be on the home page as well as in our May newsletter, which publishes later this week. We can build from your prints, or we can design the entire project from scratch. Need some help? Email us at info@iacorp.com. We really do read all those emails!

Bad Luck With Servo, Drive, Circuit Board Repairs? It’s Your Lucky Day!

March 12, 2009

badluck

For the second month straight, tomorrow is Friday the 13th.  You think you got bad luck dealing with repairs? Your luck JUST CHANGED.

We are running a Friday the 13th Bad Luck Stimulus Package on electronic component repairs through tomorrow. The first Lucky 7 customers who book a repair pickup through today will receive a giant — and we mean ginormous — BAD LUCK BLACK golf umbrella to keep the sky from falling on their heads.

We fix broken servos, overheated AC or DC drives, fried circuit boards, and fritzed  touch screens.  You’ll get the details later today in the March issue of Innovative News newsletter. (Or follow the link for a sneak peek.)

Stop what you’re doing. Pick up the phone (or email info@iacorp.com) and schedule a free pickup. There is no evaluation charge. We tell you how much it will cost to repair or replace or trash your part.

Be one of the Lucky 7 first responders and get a free GIANT black umbrella. Call to book your FREE PICKUP now at 877.906.9500.

We Can Build Industrial Control Panels for You

November 18, 2008