Posted tagged ‘electronic repair’

3 Questions to Ask When Choosing an Electronic Repair Service

July 26, 2012

Repairs: The Problem that Keeps You Awake

You have a malfunctioning AC Drive, Circuit Board, DC Drive, Servo, Controller, PLC or other industrial electronics part. Where do you send it for service? How do you determine which repair service depot is the best fit for your situation.

Your choices are varied. You can send it to the OEM of the part, but many times the part is obsolete or the repair just too expensive – after all, OEMs are in the business of selling new parts, not necessarily fixing old ones. If the part still is under warranty from the OEM, this could be your best bet, however.

Should you use your current repairs vendor? Or should you examine some new avenues for repair service? Most maintenance pros recommend that you have several quality vendors available to you for repair houses. That way, if Vendor A is backed up on turnaround time, you can have a backup plan and use Vendor B.  If Vendor B doesn’t work on certain parts, then Vendor C does….and so on.

If you doing some searching for additional help with electronic repairs, here are three important questions to ask prospective repair companies.

3 Questions to Ask

Before you send in your electronics for repair, ask the service provider these three questions:

Do you offer a NO CHARGE EVALUATION?

Careful. Many services offer to “waive” the evaluation fee after you approve the repair, or to “subtract” the evaluation fee after you approve the repair. Fact is, paying for repairs evaluations is not necessary in today’s environment. You should be able to find a service that provides you with an evaluation whether or not you decide to eventually repair the item or not. Some services even offer online repair price lookup tools so you can ballpark a repair BEFORE you even send it in for evaluation.

Be wary of terms like “Evaluation Fee,” “Bench Fee,” and other terms that may indicate that you have to pay to find out what’s wrong with your part.  Ask these questions up front. Don’t pay for evaluations. Look for a repair service that will quote you a price, then offer YOU the decision what to do from there: Approve the quote, return the part unrepaired, or simply dispose of the part. The less hassle for you, the better.

Does your repair warranty COVER THE COMPLETE PART? 

Repair warranty periods are a key factor in choosing a repair service. Make sure you are getting at least a one-year warranty on the repair and also make sure the warranty covers the ENTIRE PART and not just the repaired area of the part. Some electronic repair companies will only cover the repairs they made, and you can negotiate a better deal than that for sure.

After all, remember that repairs are just another term for “troubleshooting” and even the best repair services can, on rare occasions, miss on a bench diagnosis. The good repair houses, however, will minimize the chance of this happening by performing additional testing on ALL AREAS of the part after the repair is made. That means they will check for loose wires, weakened components, testing under load and will generally inspect and clean the part to ensure it’s in true working order before it ships back to you.

What is the turnaround time for my repair?

Always the crucial question: How long will it take to repair my part? Again, ask this BEFORE you send in the part. Most electronic repair companies have published turnaround times. Some even offer Expedited and/or RUSH services for emergency situations. These rush turnarounds will cost extra, but it may be worth moving to the head of the line no matter what the cost if you are in an emergency situation.

The company you want is the repair depot that will under-promise and over-deliver. That is, they publish a 7-10 day turnaround and you get your part back in five business days. That rocks, but you’ll have to take a leap of faith and try a service before you’ll have a good feel for their delivery habits. First impressions mean a lot, so hold the company to their turnaround promise. Remember, too, that when you are asked to approve a quote for repair, you’re doing yourself a big favor on turnaround time if you approve that quote as soon as you make the decision.

No Evaluation Fee, Warranty the Entire Part, Good Turnaround Options

Asking these 3 questions can help your evaluate how a repair service facility will perform for your needs. It doesn’t take much time to ask these questions in advance, and it will save you a lot of time and headaches later down the line. Repairs already keep you awake at night: Choose a repair service that makes repair submissions easy (preferably an online tool), does not charge for evaluations, has a warranty on the repair AND the entire part, and offers turnaround times that fit your needs.

If you need to cut through the red tape on these issues quickly, call Innovative-IDM’s Electronic Repair services at 800.237.3278 or go to www.innovativeidm.com/repairs.

CQM1/H Series Programming Console and CQM1H-ABB21 Inner are Discontinued Immediately

February 27, 2012

Effective April 2011, Omron Industrial Automation discontinued these selected parts for CQM1 programmable controllers due to lack of available parts. Repair and maintenance service will be provided for seven years after product discontinuation.

Programming Console
Discontinued Model Recommended Model
CQM1-PRO01-E C200H-PRO27-E
Note:  Programming Console cannot be used for CJ2 CPU units
Inner Board
Discontinued Model Recommended Model
CQM1H-ABB21  –

Industrial Electronic Repairs are made easy with Innovative-IDM!  Call us at 800.237.3278 or go to www.industrialdrivemaintenance.com and check out our Repair Price Lookup tool!

Board Repair Email Signatures Get a Makeover

November 11, 2011

Our Board Repair Department is getting new email signature “business cards” today – take a look at Chris Mason’s new card.

Then check out our new Repair Price Lookup Tool – hundreds of manufacturers and thousands of part numbers for AC and DC drives, Servo Amps, Power Supplies, Controllers, Touch Screens and more.  Click here to look up repair prices now or go to www.innovativeidm.com/repairs.

 

Bad Luck With Repairs for Servos, Motors, PLCs: We Can FIX It!

November 13, 2009

BadLuckJCFor the third time in 2009, it’s Friday the 13th.  You think you got bad luck dealing with repairs? Your luck JUST CHANGED.

Once again, Innovative Automation is running a Friday the 13th Bad Luck Stimulus Package on electronic component repairs through tomorrow. The first Lucky 7 customers who book a repair pickup through today will receive a giant — and we mean ginormous — BAD LUCK BLACK golf umbrella to keep the sky from falling on their heads.

We fix broken servos, overheated AC or DC drives, fried circuit boards, and fritzed  touch screens.

Stop what you’re doing. Pick up the phone (or email info@iacorp.com) and schedule a pickup. There is no evaluation charge. We tell you how much it will cost to repair or replace or trash your part.

Be one of the Lucky 7 first responders and get a free GIANT black umbrella. Call to book your PICKUP now at 877.906.2100.