Archive for the ‘Wittenstein’ category

Innovative IDM – After Hours

January 15, 2014

Working a third shift is already hard enough but maintaining machinery makes that task even more difficult. Having a responsive After Hours service is gold for many companies that operate late into the night but the charges for answering that helpless phone call can be painful. Innovative IDM has been operating an “On Call” program for our Customer Service, Board Repair and Tech Support that is FREE OF EXTRA CHARGES to our customers and has gained a lot of praise since its beginnings. I have been privileged enough to help out customers in the wee hours of the night and I have seen the thankfulness that customers express when we get their machines up and running again. We embrace the team player mentality to do whatever it takes to find the best options possible for our customers. Promoting a positive tone continues to show our dedication, loyality and reliability which each new challenge. There have been countless testimonials passed in from grateful customers vouching for our trustworthiness to solve their problems and our initiative to work every avenue needed to get a customer back up and running quickly. I am extremely proud to be a part of a company that is so devoted to the wellbeing of our customers and their operations.

I can remember a distinct time that I was called to duty at 11:00pm on a Saturday night. The on call phone rings and our customer on the other end is out of Midlothian and needing a Drive desperatley. This customer was in the oil business so a down piece of machinery was costing thousands of dollars a hour. To our customers amazement, we had the drive he needed in stock and ready for pick up. After meeting the customer at our office to pick up the drive he thanked our After Hours service repeatedly for helping him to look like a star with his boss. These little pleasures are what keeps Innovative IDM doing what we do every day.

E10-U-UP 2014!!!

— Cyrus Jahani

What Do I-IDM Houston and Wittenstein Have in Common?

August 22, 2012

A new RaceWay gas station and convenience store recently opened in a shared parking lot with our Houston office. One of the perks of the construction was a new “retaining pool” behind the RaceWay. I couldn’t help but think of the resemblance between Innovative-IDM Houston (middle photo) and Wittenstein’s US HQ in Bartlett, Ill. (Top photo). I guess the main difference is there is water in Wittenstein’s pond. And without water, I guess our pond is really just a ditch.

The dramatic photo at the bottom shows thirsty Innovative-IDM employees stampeding the RaceWay on opening day. That’s Houston operations manager Charles Manning with the nonchalant look of hands in pockets as he sashays toward the door, trying not to draw attention to himself. But don’t let that conservative approach fool you; seconds later, he had recklessly squandered $1.49 of his family’s savings on a Crush drink.

Optimizing Delta Robots with the alpha TP+

November 28, 2011

Wittenstein‘s alpha TP+ High Torque gearbox fits perfectly into the delta robot system because of exceptional precision and compactness.  This gearbox combines low backlash and high torsional stiffness to create the highest in positioning accuracy.

Working in food processing or packaging?  The alpha TP+ also comes in a washdown version, perfect for hygenic applications.  For more information or to order your Wittenstein alpha TP+ High Torque gearbox, call Innovative-IDM at 877-906-2100.

Wittenstein TPM+ High Torque

November 21, 2011

Upgraded ActuWittenstein TPM+ High Torque Actuatorators Are Now Available From Wittenstein.

The TPM+ family of actuators from Wittenstein has unparalleled dynamics and compactness.  Servo motors and gearheads merge seamlessly into a single versatile unit.  Maximum power density meets functional design, including genuine benefits in terms of length.  This outstanding motor gearhead unit puts your application ahead of the rest.

The High Torque version of the actuator has been upgraded to match the rest of the rotary family with the introduction of the TPM+ High Torque.  This high torque actuator is capable of resisting almost any externally applied forces without yielding and can handle even the heaviest loads.  Order your Wittenstein TPM+ Actuator today!  Call Innovative-IDM at 877-906-2100.

 

Who is this? Which Innovative Legendary Team Member?

February 15, 2010

It was Christmas, 1996.  Was long hair even ‘in’?  A lot has changed for for this Legendary Customer Service provider since this pic.  Changes that make Innovative customers the winners!  Let us know your guess.  Who is this?

Customers – Of course we love ’em – but do we show it?

January 26, 2010

To: Innovative’s Customers!

We love ya.  Below is a quick email I shared with the Innovative team today.  Read it and if you’re one of our Customers, let us know how we’re doing.  Let’s us know which of the three companies we are.  Just post to the blog.  And Thanks . . . Thanks for your business.  You Rock!

Sincerely,

Gene Gray
President …of Customer Service

From: Gene Gray
Sent: Tuesday, January 26, 2010 10:32 AM
To: InnovativeAutomationInc
Subject: Customers – Of course we love ’em – but do we show it?
Importance: High

“Customer Focus” is a motto, a saying, a pleasantry shared by most companies. Yet the actual execution of Customer Service varies wildly across companies.

At one company, a Customer service rep answers the phone, helps a Customer and then thanks them for their call.  The service rep feels he’s been Customer Focused.

Across the street at a competitive company, a team member ends a phone call with a client, thanks the Customer for their call and later that day sends a follow-up email asking what else he can help with and again in the email thanks the Customer for their call.

Across town, a young team member at yet another competitor takes a call from a longtime Customer, thanks the Customer for the call and then asks the Customer how she feels about the way she’s been treated and served.  After he hangs up the phone, he sends a personal handwritten thank you card to the Customer letting her know how important her business is and thanking the Customer for sharing her input on how he’s been taking care of her company.

Are the three companies wildly different in their Customer service?  You decide.  Then ask yourself; if you had a problem and needed help — if you had a new opportunity — which company would you call?

Customer service means you’re grateful for what you’ve been given and will work to help those Customers before they complain of a problem.  Customer Service is how you react when you’ve dropped a ball. How you apologize. How you make it right. How you work for the Customer’s forgiveness, knowing that only the Customer’s opinion matters.  Customer Service is knowing that the only way you’ll consistently get that Customer’s opinion is to ask for it.

Be grateful you get to serve.  Not everyone has Customers.  BTW, the word “Customer” is capitalized on purpose.  Think about Customer in everything you do.  They are, after all, who pays your wages.

Take Care,

Gene Gray, President

From Out of the North Comes a 20-year-old Alpha Gearbox

September 24, 2009

Wittenstein Gearbox Still Turning After 20 Years

The alpha gearbox had been turning equipment for 20 years, but it was time for an upgrade.

Wittenstein’s systems integrators received a call from a customer asking about updating the gearboxes on their machines. The customer, from Canada, purchased the new alpha SP+ and sent in the old gearboxes to its distributor.Upon further inspection, the gearbox was one of the original Wittenstein products…and in remarkable condition, according to Wittenstein. The gearbox (pictured left) had been turning machines for nearly 20 years with precision in motion.

Wittenstein is looking for other old gearboxes that still are turning. What’s your story? Send it to info@wittenstein-us.com
Innovative Automation can help you with any of your gearbox applications using alpha/Wittenstein gearboxes. Call us at 877.906.2100 or email info@iacorp.om for prompt assistance.