Archive for the ‘Weekend’ category

AC/DC takes initiative

January 25, 2014

AC/DC took initiative at the Kickoff Event yesterday to be the first team to secure the coveted Buzz trading card. This was a strategic win for the team, achieved by being the first team to spontaneously belt out its team cheer. Congratulations AC/DC for wiring up a victory! Buzzzzzzzzzzz

Hoopla fun has already started

January 21, 2014
trying on the other team shirt

trying on the other team shirt

At Innovative IDM work is always Fun, at least in Board Repair. Loud noises and flying nerf darts are common place here. From Buzzard Mascots to naked rubber chickens. when it comes to fun we know how its done.  things around here seem to happen at all hours.  so far this year two offices have been subjected to saran wrapping and excessive packing peanuts. Jennifer the office parts ( and a gazillion other things ) person was subject a post it note hurricane. Hurricanes are common in the south, but not in doors and usually do not include post it notes.

Sure even at times the boss wonders if we know how to work, well the answer to that is a hearty “NOPE”. we get the job done, but work isn’t even in our vocabulary. we do have picture of profitable fun  like some of these…..

powertech board repair

powertech board repair

Humpty Dumpty drive Allen Bradley powerflex 70

Humpty Dumpty drive Allen Bradley powerflex 70

The Unit above is a power flex drive Made by Allen Bradley, this year board repair acquired the ability to talk to these drives for the first time really opening doors to the repair ability of the Powerflex series. This drive came to us in pieces but we were able to rebuild it  to as good as new. true sometime there is more paper work trying to find what we need than actually repairing the drive.  so as Board repair moves into the front lines of the new and cutting edge technology that the industrial market requires  you have to find the question in the back of your mind what about the older stuff…?

reliance spindle drive model 1

reliance spindle drive model 1

Board repair still works on drive that are even 30 years older or more. yes, it does make us feel young again.  Here is a good example of the older drives, you know back when they made it to last ….. this reliance drive will probably be working well into the future thanks to the tech team at Innovative IDM’s Board Repair.  So we are all about having fun, In fact that our our fourth Company Goal ” to Have Fun” but with said we still strive to be legendary Exceeding our Customers expectations while Profitably growing our business. Why is that important? because at Innovative IDM our customers are Number one.  Gene Gray Knows to Stay in Business it needs to grow and to that you need your customers.  Innovative IDM offers a Myriad of services from full Panel build to print to Component Level Board repair. No One Offers all that Innovative Has to offer, and we even do it with donuts.

Innovative IDM’s Board Repair also has started to offer Printed Circuit board design and Build for customer who need their projects improved or just want a less expensive  company to build it better. Board Repair is moving out into the Forefront  of Innovative IDM services and with the Board Repair team working together with the many otherservices offered, Innovative IDM will be the Legendary Leader for years to come.

— Dan Holmes

Visions of Flames

January 21, 2014

Twas the night before reality when all through my mind,

Not a sane thought was stirring, not even one kind.

See, there was a fire that would be lit with the utmost care,

And I would possibly walk on it in front of everyone there.

As I lay safely nuzzled that night in my bed,

Visions of flames flared in my head.

Didn’t my mother teach me to be safe?

All the while the next day I may burn at the stake.

When the time came, out on the lawn

I stood there with everyone looking upon

A blaze so big, a blaze so fierce

My feet questioning the soon-to-be pierce.

It was time to decide. What would I do?

Would I jump on this crazy train ride too?

You bet I did, I crushed those coals,

Never mind I no longer have soles.

— Vanessa Adams

That Orange Panel

January 20, 2014

Well let’s start off with there are plenty of Legendary and Above The Call of Duty performances that went in with this customer to make his experience and amazing one….This is just yet another shining example…

***My eyes crack open and stare at the blurry ceiling, lights are still on, still in my New Years clothes, and I can’t help but think how much my head hurts***

whoa, whoa, whoa, let’s back it up about 7 hours…

“10…9…8…7…6…5…4…3…2…”

untitled

hold on, head’s still buzzing, let’s go back another 9 hours…

It’s 3pm, day of the Eve of the Year of New, and I look down at my phone as I am driving to an appointment.  (For anonymity, the customer will henceforth be called John).  It’s…John.  Oh man, this can’t be good.  When a customer calls you during the middle of a project, late in the day, on a day that most people have quit working…it can NEVER be good.  Fielded the call and BOOM, I was right!  John had ordered a panel from us, that gorgeous Orange panel, a little while back.  He wanted everything to go smoothly and it was all set up to be.  We had multiple meetings in December and customer visits to make sure everything was good to go and it was.  A week and a half (just about) to ship a panel across the country?!? No problem.  The customer had a deadline – December 31st, 2013 (the day I fielded the 3pm call).

So it was John, and he wasn’t happy.  “So, my panel says it is supposed to arrive today, but I don’t know how that is going to happen considering it is in a holding location 10 hours away from me.  Fix it Brandt”

…awesome…
ps. that is the sarcastic version of awesome, not the awesome version of awesome.

That is when I call my ROCKSTAR Brad Swift.  If you don’t know how clutch this man is, you are missing the boat.  (PS, there are plenty of other Clutch Rockstars at Innovative, just want to toot Brad’s horn here).

Most people know that I normally handle customer issues with a lot of calm and poise…normally…and today was…not normal.  I mean it was New Year’s Eve and I somehow had to work magic.  I called Brad.  “HEEEEYYY Buddy, John is mad…”.  Brad understands my frustration and tells me to call UPS to figure out what they can do.

I call UPS, no help and bad news: the panel won’t arrive until really late Friday the 3rd of January which is 3…I’m sorry… THREEEEEE FULL DAYS after they have initiated a PLANT SHUTDOWN!! Do you know how much money it will cost them if they have to keep this shutdown open for even an extra hour? much less a day or two?!?!  I call John, worse help and worse news.  “Brandt, you better fix this and I don’t care how you do it”.  Oh boy…  Call UPS again, still no help.  Call John back, man I must LOVE getting yelled at.  John says “You can go ahead and tell your boss how you screwed up this shipment, screwed up this order and will lose our business”… hang up.

I thought to myself *I have two choices here – keep working to find some magic or call it a day and let the customer down*

I called Brad – he knows I don’t let customers down and he wouldn’t let me here.  He says “I have an idea, let me call you back”. Want to know what the two most stressful minutes of your life are?!  Try to be in my shoes in those two minutes.  Brad’s calling back.  “Find out what time the UPS location opens the day after New Year’s.  We can get a private logistics company to pick it up and hot shot it.” Holy COW! What a fantastically stress-relieving idea.

So I call UPS and by some magical universe, they open at an astounding 2am local time in California on the 2nd of January.  I call Brad “Set it up, let’s do it” and it was all set in motion.  I called UPS and had them pull off our shipment and set aside for our Logistics Hot Shot on Thursday morning.  By this time, you wouldn’t believe it was a hellish 4 hours later but it most certainly was.  Brad is coordinating the logistics between each bite of his Eve dinner and I am trying to just keep myself from pulling my hair out.

The Orange PanelI call John (In my mind, I am just laughing at myself now. The kind of laugh you get when you find something strangely ironic when you haven’t slept in 72 hours. Just delirious)  and tell him the news.  John says “Wow, I have no idea how you managed that.  I’ll keep my fingers crossed that you pull this off” Yah me too John, oh me too…

Fast Forward to Thursday.  It’s 2am local time in California where the panel is and 4am local time when my alarm goes off.  I call the logistics company and they forward me to the driver….no answer.  FANTASTIC!!! I call back thirty minutes later and said he was sorry but was loading our shipment.  NOT SARCASTIC FANTASTIC!!!

Text from John at 1230pm local time in Houston “Panel just got here, look’s awesome, will keep you updated”

And for the first time in two days…I took a breath.

I get another text about 4 hours after that with this:

 
The Orange Panel

and an email that said “You made it happen, you genius!!” Ok so I may have thrown in the genius part, but seriously what a great feeling.  I told John “The real miracle worker here is Brad and you should be thanking him”.

John is pretty excited we got the panel in with plenty of time for the startup, got Jack out there to start it up and work his magic, and really make the entire thing successful.  He is already talking about how much more business he wants to do with us this year.

The last conversation (which was three days ago) with John went a little like this “Stuff (ps, he didn’t say stuff) happens and yah I may be able to find another company who can build a panel like you, but I don’t think I could find another company with the people you have.  All of you work your butts (ps, he didn’t say butts) off to make sure the customer is happy and that is darn (ps, well, you get the idea) near impossible to find these days.  Thanks again and have a good weekend”

I mean really, you can’t even say anything else here besides The End…

— Brandt King

Fire Walking

January 16, 2014

Next weekend, we’re doing another fire walk at our Kickoff. I’m looking forward to doing another. My first and only fire walk was two years ago, less than a month from my start at Innovative. It was inspiring and a joy, but the weather was so cold, I was glad for the heat on my feet to warm them. This year won’t be as cold, but I imagine the concrete tiles will still make the feet want warmth. As for inspiring, I ended the weekend of our annual Kickoff Event by finishing my Master’s thesis. I wonder what this year will inspire me to do?

— Ty Muse

Innovative IDM – After Hours

January 15, 2014

Working a third shift is already hard enough but maintaining machinery makes that task even more difficult. Having a responsive After Hours service is gold for many companies that operate late into the night but the charges for answering that helpless phone call can be painful. Innovative IDM has been operating an “On Call” program for our Customer Service, Board Repair and Tech Support that is FREE OF EXTRA CHARGES to our customers and has gained a lot of praise since its beginnings. I have been privileged enough to help out customers in the wee hours of the night and I have seen the thankfulness that customers express when we get their machines up and running again. We embrace the team player mentality to do whatever it takes to find the best options possible for our customers. Promoting a positive tone continues to show our dedication, loyality and reliability which each new challenge. There have been countless testimonials passed in from grateful customers vouching for our trustworthiness to solve their problems and our initiative to work every avenue needed to get a customer back up and running quickly. I am extremely proud to be a part of a company that is so devoted to the wellbeing of our customers and their operations.

I can remember a distinct time that I was called to duty at 11:00pm on a Saturday night. The on call phone rings and our customer on the other end is out of Midlothian and needing a Drive desperatley. This customer was in the oil business so a down piece of machinery was costing thousands of dollars a hour. To our customers amazement, we had the drive he needed in stock and ready for pick up. After meeting the customer at our office to pick up the drive he thanked our After Hours service repeatedly for helping him to look like a star with his boss. These little pleasures are what keeps Innovative IDM doing what we do every day.

E10-U-UP 2014!!!

— Cyrus Jahani

Buzz says, “It’s No Secret who will be Victorious!!!! The Victorious Secrets.”

January 8, 2014
Victorious Secrets

Buzz’s Pick for 2014 Kickoff!

The 2014 Innovative-IDM Kickoff event is starting off with a bang!!! Kickoff points are already being tallied!!! Scoreboard can be followed….This company never does anything less than LEGENDARY!!! LEGENDARY is a big part of Innovative-IDM’s culture, and the Kickoff event is no exception. This is a time of the year when the entire company unites into one place. We get to share with one another the previous year successes as well as look ahead at what to expect for the new year. Reflection, personal growth, team building and, last but not least, FUN are all things that each employee will experience during this event. Let the games begin!!! Oh, that’s right, they already have!!! GO VICTORIOUS SECRETS!!!!