Archive for the ‘Schmersal’ category

Innovative IDM – After Hours

January 15, 2014

Working a third shift is already hard enough but maintaining machinery makes that task even more difficult. Having a responsive After Hours service is gold for many companies that operate late into the night but the charges for answering that helpless phone call can be painful. Innovative IDM has been operating an “On Call” program for our Customer Service, Board Repair and Tech Support that is FREE OF EXTRA CHARGES to our customers and has gained a lot of praise since its beginnings. I have been privileged enough to help out customers in the wee hours of the night and I have seen the thankfulness that customers express when we get their machines up and running again. We embrace the team player mentality to do whatever it takes to find the best options possible for our customers. Promoting a positive tone continues to show our dedication, loyality and reliability which each new challenge. There have been countless testimonials passed in from grateful customers vouching for our trustworthiness to solve their problems and our initiative to work every avenue needed to get a customer back up and running quickly. I am extremely proud to be a part of a company that is so devoted to the wellbeing of our customers and their operations.

I can remember a distinct time that I was called to duty at 11:00pm on a Saturday night. The on call phone rings and our customer on the other end is out of Midlothian and needing a Drive desperatley. This customer was in the oil business so a down piece of machinery was costing thousands of dollars a hour. To our customers amazement, we had the drive he needed in stock and ready for pick up. After meeting the customer at our office to pick up the drive he thanked our After Hours service repeatedly for helping him to look like a star with his boss. These little pleasures are what keeps Innovative IDM doing what we do every day.

E10-U-UP 2014!!!

— Cyrus Jahani

Buzzard Yacks in Barf Bag!

September 22, 2011

Yes Dan H. was right. The Buzzard did make good use of the barf bag! “It’s tough stuff this air travel,” said the Buzzard on his way to the nations capital.

I couldn’t believe how nervous the Buzzard on take off!

Who is this? Which Innovative Legendary Team Member?

February 15, 2010

It was Christmas, 1996.  Was long hair even ‘in’?  A lot has changed for for this Legendary Customer Service provider since this pic.  Changes that make Innovative customers the winners!  Let us know your guess.  Who is this?

Reason #284 to Work At Innovative Automation: Steak for Lunch

July 10, 2008

If you are an engineer or an expert service technician for automation machinery, you really should consider joining Team Innovative. Our mission is to provide legendary customer service and products, like Yaskawa, Wago, Parker, Omron, ABB and Schmersal.

In the meantime, from time to time Michael (top left) will take up a collection, head to the grocery and pick up some steaks for lunch. Another great reason to work for Innovative Automation — Michael’s bbq skills! Beats the heck out of Subway.