Archive for the ‘History’ category

Head Banging Billy Goats Win again!!!!

February 7, 2014

The Head Banging Billy Goats take the win for the second month in a row in Innovative IDM’s Legendary Customer Service competition.

Lead by their fearless leader Gina Arredondo, the Head Banging Billy Goats used every tool to their advantage in pulling out a win for the month of January.

When asked how they felt about the win the Billy Goats responded “Feels Good”.

The team will now plan a team lunch later this month on the company and also have earned themselves a half day off!!

Head Bangin Billy Goats Feb 2014 Resized

Great job to all involved!!

Visionaries Kicking Off in White Water

January 28, 2014

exponential growth

During Les McKeown’s speech, it didn’t take many of us very long to make the correlation between his experiences and our recent woes as a company. After dropping revenue goals twice in a year, some may have assumed the worst and thought we had hit out revenue cap. That we, as a family, couldn’t reach any higher to achieve more with what we had. In a way we were right. We just didn’t know why.

I listened intently. Drawing observations of our structure, our goals and our people I was able to see exactly what I needed to do and what we as a company could do to move through our trials and tribulations.

We have the structure in place in parts and building processes for others, but with the new vision and with our new found knowledge. We now know why we are in the place we are and I do believe the entirety of the Innovative family can and will succeed in the near future, as well as the long term. Our newly hired Processors will give us the structure we need to build higher and forge forward. Adding in the innovation and inclusion of “6 Sigma” into our every action will keep us lean, refined and not overburdened with redundant tasks and processes; especially with us Visionaries in the mix and charging everything up 6S style.

I know what I need to do in the near and far to help Innovative IDM grow and succeed.

The question is… What do you have to do?

The Scavenger Hunt: Super Fly-Steve Lyons Kick off 2012

January 22, 2014
El Grande

El Grande Super Fly

I remember it well – my first Kickoff.  I had heard about it from the previous year is sounded fun!  A Scavenger hunt!  I had never done a scavenger hunt.  It sounded exciting.  I could hardly sleep that night thinking about it.  About midnight, I jumped out of bed, rushing to throw some clothes on – I set out on my mission…

I scoured the Hotel from top to bottom, locating nearly two-thirds of the needed picture locations.  Got back to my room and spent the next couple of hours compiling editing and E-Mailing the pictures with their locations to my team mates.  I guess the rest were located outside, in the cold dark night.  These would have to wait until the rest of our team arrived and daylight.  I felt an immense sense of accomplishment being able to help our team this way, finding these locations.

— Steve Lyons

 

How many Hooplas?

January 22, 2014
Jack and Mike at Peak10

Jack and Mike at Peak10

The first Hoopla happened in January 2008 at our “Kick-Off” meeting. I had never been to a “meeting that required so much energy (heart attack time!) This was when the terms “Peak 10 State” and “Power Move” were coined. Can you imagine someone yelling “YOU”RE NOT THERE YET!” as you are screaming your lungs out and jumping as high as possible while chest bumping with your buddy? That is “Peak 10 State”.

Then you had to come up with your own “Power Move” to help remember what the “Peak 10 State” was like.

Power Moves

Power Moves

Add to all this FUN is breaking arrows with your throat and then walking on FIRE! My wife says we ought to make candy because this company is full of “NUTS”.

KO_08_2_0216

So, how many Hooplas have we had? Somewhere around 1,560. It just keeps getting better! Be ready for PEAK 10 with your power move for this fun filled high energy Kick-Off weekend!

— Lonnie Muse

June 21, 2010 Hoopla….And A Hug From Mike Davila

January 21, 2014

I had to get up at 4 am to catch a flight to Dallas (not my favorite time of day). I was to meet up with a young man I had never met before, Brandt King, at the Dallas airport to carpool to the Innovative Automation office in Carrollton.

We arrived at the office, I dropped off my stuff in the training room, then wandered around to check out the facility. Shortly before 8:30am I was grabbed and told to come into the very same training room I had been in 10 minutes prior…only it looked completely different! It was filled with people clapping, loud music, and a disco ball.

I listened to about 10 different people praise their peers for going above and beyond to help out the customers that give us our reason for coming to work every day. After being placed in the middle of the room and being told I wouldn’t be good…I wouldn’t be great….(you know how this ends)…our fearless leader, Gene Gray, insisted that one of our sales studs, Mike Davila, give me a hug in front of everyone.

This was definitely a bit of an uncomfortable first morning of work but it let me know, beyond the shadow of a doubt, that this company was serious about taking care of customers and having fun!

— Alan Scott

Worth the price of Admission

January 21, 2014

level ten

Let’s talk about how I remember the origin of hoopla.  This was back in 2008 and what sticks out the most about KO was the introduction of the power move AAAND level ten peak state.

For those not knowing what a LEVEL TEN Peak State, imagine yourself having the winning lottery ticket for the biggest cash payout. Well, you know that feeling and how you would react? Ecstatic, thrilled, overjoyed, excited, on cloud nine,  and maybe even a near heart-attack (or so a fellow co-worker admitted lol).

KO_08_2_0353Ok now that first reaction that you get, try holding that feeling for 30 seconds to a minute. I got to see a lot of dancing, jumping around, high-fiving. Good times to be had by all.  Definitely worth the price of admission… OH the memories…

— Jesse Simental

That Orange Panel

January 20, 2014

Well let’s start off with there are plenty of Legendary and Above The Call of Duty performances that went in with this customer to make his experience and amazing one….This is just yet another shining example…

***My eyes crack open and stare at the blurry ceiling, lights are still on, still in my New Years clothes, and I can’t help but think how much my head hurts***

whoa, whoa, whoa, let’s back it up about 7 hours…

“10…9…8…7…6…5…4…3…2…”

untitled

hold on, head’s still buzzing, let’s go back another 9 hours…

It’s 3pm, day of the Eve of the Year of New, and I look down at my phone as I am driving to an appointment.  (For anonymity, the customer will henceforth be called John).  It’s…John.  Oh man, this can’t be good.  When a customer calls you during the middle of a project, late in the day, on a day that most people have quit working…it can NEVER be good.  Fielded the call and BOOM, I was right!  John had ordered a panel from us, that gorgeous Orange panel, a little while back.  He wanted everything to go smoothly and it was all set up to be.  We had multiple meetings in December and customer visits to make sure everything was good to go and it was.  A week and a half (just about) to ship a panel across the country?!? No problem.  The customer had a deadline – December 31st, 2013 (the day I fielded the 3pm call).

So it was John, and he wasn’t happy.  “So, my panel says it is supposed to arrive today, but I don’t know how that is going to happen considering it is in a holding location 10 hours away from me.  Fix it Brandt”

…awesome…
ps. that is the sarcastic version of awesome, not the awesome version of awesome.

That is when I call my ROCKSTAR Brad Swift.  If you don’t know how clutch this man is, you are missing the boat.  (PS, there are plenty of other Clutch Rockstars at Innovative, just want to toot Brad’s horn here).

Most people know that I normally handle customer issues with a lot of calm and poise…normally…and today was…not normal.  I mean it was New Year’s Eve and I somehow had to work magic.  I called Brad.  “HEEEEYYY Buddy, John is mad…”.  Brad understands my frustration and tells me to call UPS to figure out what they can do.

I call UPS, no help and bad news: the panel won’t arrive until really late Friday the 3rd of January which is 3…I’m sorry… THREEEEEE FULL DAYS after they have initiated a PLANT SHUTDOWN!! Do you know how much money it will cost them if they have to keep this shutdown open for even an extra hour? much less a day or two?!?!  I call John, worse help and worse news.  “Brandt, you better fix this and I don’t care how you do it”.  Oh boy…  Call UPS again, still no help.  Call John back, man I must LOVE getting yelled at.  John says “You can go ahead and tell your boss how you screwed up this shipment, screwed up this order and will lose our business”… hang up.

I thought to myself *I have two choices here – keep working to find some magic or call it a day and let the customer down*

I called Brad – he knows I don’t let customers down and he wouldn’t let me here.  He says “I have an idea, let me call you back”. Want to know what the two most stressful minutes of your life are?!  Try to be in my shoes in those two minutes.  Brad’s calling back.  “Find out what time the UPS location opens the day after New Year’s.  We can get a private logistics company to pick it up and hot shot it.” Holy COW! What a fantastically stress-relieving idea.

So I call UPS and by some magical universe, they open at an astounding 2am local time in California on the 2nd of January.  I call Brad “Set it up, let’s do it” and it was all set in motion.  I called UPS and had them pull off our shipment and set aside for our Logistics Hot Shot on Thursday morning.  By this time, you wouldn’t believe it was a hellish 4 hours later but it most certainly was.  Brad is coordinating the logistics between each bite of his Eve dinner and I am trying to just keep myself from pulling my hair out.

The Orange PanelI call John (In my mind, I am just laughing at myself now. The kind of laugh you get when you find something strangely ironic when you haven’t slept in 72 hours. Just delirious)  and tell him the news.  John says “Wow, I have no idea how you managed that.  I’ll keep my fingers crossed that you pull this off” Yah me too John, oh me too…

Fast Forward to Thursday.  It’s 2am local time in California where the panel is and 4am local time when my alarm goes off.  I call the logistics company and they forward me to the driver….no answer.  FANTASTIC!!! I call back thirty minutes later and said he was sorry but was loading our shipment.  NOT SARCASTIC FANTASTIC!!!

Text from John at 1230pm local time in Houston “Panel just got here, look’s awesome, will keep you updated”

And for the first time in two days…I took a breath.

I get another text about 4 hours after that with this:

 
The Orange Panel

and an email that said “You made it happen, you genius!!” Ok so I may have thrown in the genius part, but seriously what a great feeling.  I told John “The real miracle worker here is Brad and you should be thanking him”.

John is pretty excited we got the panel in with plenty of time for the startup, got Jack out there to start it up and work his magic, and really make the entire thing successful.  He is already talking about how much more business he wants to do with us this year.

The last conversation (which was three days ago) with John went a little like this “Stuff (ps, he didn’t say stuff) happens and yah I may be able to find another company who can build a panel like you, but I don’t think I could find another company with the people you have.  All of you work your butts (ps, he didn’t say butts) off to make sure the customer is happy and that is darn (ps, well, you get the idea) near impossible to find these days.  Thanks again and have a good weekend”

I mean really, you can’t even say anything else here besides The End…

— Brandt King