Archive for the ‘cool gadgets’ category

“Things, they are a changing”

April 4, 2014

When you walk through the Dallas Manufacturing department, there are many examples of improvements that have been made throughout the last year.

Here is what the Quality Control area looked like as of yesterday.

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In the spirit of lean manufacturing, there have been some new changes to the QC area.

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Innovative IDM – After Hours

January 15, 2014

Working a third shift is already hard enough but maintaining machinery makes that task even more difficult. Having a responsive After Hours service is gold for many companies that operate late into the night but the charges for answering that helpless phone call can be painful. Innovative IDM has been operating an “On Call” program for our Customer Service, Board Repair and Tech Support that is FREE OF EXTRA CHARGES to our customers and has gained a lot of praise since its beginnings. I have been privileged enough to help out customers in the wee hours of the night and I have seen the thankfulness that customers express when we get their machines up and running again. We embrace the team player mentality to do whatever it takes to find the best options possible for our customers. Promoting a positive tone continues to show our dedication, loyality and reliability which each new challenge. There have been countless testimonials passed in from grateful customers vouching for our trustworthiness to solve their problems and our initiative to work every avenue needed to get a customer back up and running quickly. I am extremely proud to be a part of a company that is so devoted to the wellbeing of our customers and their operations.

I can remember a distinct time that I was called to duty at 11:00pm on a Saturday night. The on call phone rings and our customer on the other end is out of Midlothian and needing a Drive desperatley. This customer was in the oil business so a down piece of machinery was costing thousands of dollars a hour. To our customers amazement, we had the drive he needed in stock and ready for pick up. After meeting the customer at our office to pick up the drive he thanked our After Hours service repeatedly for helping him to look like a star with his boss. These little pleasures are what keeps Innovative IDM doing what we do every day.

E10-U-UP 2014!!!

— Cyrus Jahani

Dallas Panel Shop Improvement!!

January 10, 2014
New Projector Screen for training videos

New Motorized Projector Screen for Training Videos

We keep improving!! Dallas Manufacturing has implemented another great idea for a company improvement. We’ve installed a projector screen in the shop for all of those upcoming training videos. 2014 will be filled with many training sessions for our technicians, the projector screen will allow us to grow as a team in our work area and build better products for our customers. Great job guys!

Snowy Workday in Dallas

February 4, 2011

Well I left my house at 6:56 a.m. and got work at 7:29 a.m.  Light traffic today. Imagine that!

The Pre-Super Bowl festivities might be a bit off track but answering the phones when customers calls Innovative-IDM is not!  With over 4 inches of snow covering the Dallas/Fort Worth Metroplex, I rolled up to Innovative-IDM HQ just before 7:30 to find 7 others had beat me to the office!

In true Innovative-IDM Legendary fashion, at 7:30 a.m. our phones came off “night ring” and were turned live to our Customer Service Group. We are open for business. If you need our help, even today, give us a call.

Check out the pics!

Customers – Of course we love ’em – but do we show it?

January 26, 2010

To: Innovative’s Customers!

We love ya.  Below is a quick email I shared with the Innovative team today.  Read it and if you’re one of our Customers, let us know how we’re doing.  Let’s us know which of the three companies we are.  Just post to the blog.  And Thanks . . . Thanks for your business.  You Rock!

Sincerely,

Gene Gray
President …of Customer Service

From: Gene Gray
Sent: Tuesday, January 26, 2010 10:32 AM
To: InnovativeAutomationInc
Subject: Customers – Of course we love ’em – but do we show it?
Importance: High

“Customer Focus” is a motto, a saying, a pleasantry shared by most companies. Yet the actual execution of Customer Service varies wildly across companies.

At one company, a Customer service rep answers the phone, helps a Customer and then thanks them for their call.  The service rep feels he’s been Customer Focused.

Across the street at a competitive company, a team member ends a phone call with a client, thanks the Customer for their call and later that day sends a follow-up email asking what else he can help with and again in the email thanks the Customer for their call.

Across town, a young team member at yet another competitor takes a call from a longtime Customer, thanks the Customer for the call and then asks the Customer how she feels about the way she’s been treated and served.  After he hangs up the phone, he sends a personal handwritten thank you card to the Customer letting her know how important her business is and thanking the Customer for sharing her input on how he’s been taking care of her company.

Are the three companies wildly different in their Customer service?  You decide.  Then ask yourself; if you had a problem and needed help — if you had a new opportunity — which company would you call?

Customer service means you’re grateful for what you’ve been given and will work to help those Customers before they complain of a problem.  Customer Service is how you react when you’ve dropped a ball. How you apologize. How you make it right. How you work for the Customer’s forgiveness, knowing that only the Customer’s opinion matters.  Customer Service is knowing that the only way you’ll consistently get that Customer’s opinion is to ask for it.

Be grateful you get to serve.  Not everyone has Customers.  BTW, the word “Customer” is capitalized on purpose.  Think about Customer in everything you do.  They are, after all, who pays your wages.

Take Care,

Gene Gray, President

Cook a No-Show? No Worries, Automation Saves the Day

May 27, 2009

You’re the manager of the Waffle House out on the Interstate. Your short-order chef landed in the pokey after a hard night of clubbing and can’t make it in to work. Never fear, Motoman is near.

Wanna Waste Some Time at Work Today?

April 7, 2009

Check our videos, but it probably won’t be a waste of your time. You can see Cool Gadget demos of Yaskawa Drives, Parker software, Wittenstein actuators, WAGO cage clamps, Yasakaw Sigma 5 products, and many, many more. Go here to vid it up, and bookmark it — we’re always adding more.

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