Archive for the ‘Buzzard’ category

O Captain! My Captain!

January 20, 2015

Patient and steady with all he must bear
Ready to meet every challenge with care
Easy in manner, yet solid at steel,
String in his faith, refreshingly real,
Isn’t afraid to propose what is bold,
Doesn’t conform to the usual mould,
Eyes that have foresight, for hindsight won’t do
Never backs down when he sees what is true,
Tells it all straight and means it all too,
Going forward and knowing he’s right,
Even when doubted for why he would fight
Over and over he makes his case clear,
Reaching to touch the ones who won’t hear,
Growing in strength, he would not be unnerved,
Ever assuring he’ll stand by his word.
Wanting the world to join his firm stand,
Bracing for war, but praying for peace,
Using his power so eveil will cease :
So much a leader and worthy of trust,
Here stands a man who will do what he must.

AURF!!! AURF!!! AURF!!!

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Sneak Peak-“Kickoff 2015” here we come Nerdvana Style!!!!!

January 13, 2015

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Setting Up And Auto Tuning A Yaskawa Drive

August 12, 2014

 

For more information visit http://www.innovativeidm.com/

Hi! My name is Jack Marsh with Innovative IDM. Today I would like to talk about how to set up and auto tune a Yaskawa variable frequency drive. Users are often ask me when I am talking to them and visiting them about how do I configure and get this thing running. The manual, as you can see, can be quite large and intimidating, but it’s really a very simple device, that has very complicated uses if you want to make it that way.

The easiest way to start is to get one of these cheat sheets that Yaskawa provides. There is one for the Microdrive family, the V1000, there’s a couple more for the A1000 family because it’s a little higher featured. So there’s more operating modes. But using the cheat sheets, it walks you through how to wire the motor, the three or four simple parameters it wants you to use, and then the actual operation of setting up and auto tuning.

If you want a little more detail, you can always get the quick start guide where there are very simple flow charts you can use. It walks you through, step by step what you need to do to get the drive up and running- very simple. And if you needed to know everything possible about every perimeter there are the big, detailed complicated manuals that will tell you everything you need to know.

If you want to get copies of the cheat sheets, or the manuals, please contact us at Innovative Idm, where anyone you talk to will be able to get you the information, or get you to someone who can. If you want PDF copies, please go to our website at Innovativeidm.com and download whatever you need. And remember, Innovative IDM is the home of the legendary customer experience.

Dallas Branch April Legendary Customer Service Winners

May 6, 2014

4Js Belt Winning LCS Team for April

After a long and competitive month of dedication to customers, extra hours, and old fashioned team work; we have found ourselves at the end of April. The race was close with “Santeliz Police” leading most of the month, but with a few last minute legendary acts “4 J’s BELT” was able to pull ahead for the big “W”!

Join us in congratulating the winning Dallas branch team: “4 J’s BELT” – (front) Britt Welch, Jeese Simental, Lonnie Muse. (Back) Todd Mueller, Jerome Cotton, Elliot Austin, Josh McIver. (Not pictured) Josh Schafler, Loren Henderson.

Legendary Customer Service Winners

March 3, 2014

Winners

LIVE FREE OR DIODE

Today in Innovative News we congratulate LIVE FREE OR DIODE. Not only do they have an awesome team name but they dominated two months in a row of Legendary teamwork. Now this team, yeah, this team is going places. Congratulations to Jim B, Rocky Y, Charles M, Herb I, Dale F, Jack M. and their ole mighty captain of the ship Jennifer M.

That Orange Panel

January 20, 2014

Well let’s start off with there are plenty of Legendary and Above The Call of Duty performances that went in with this customer to make his experience and amazing one….This is just yet another shining example…

***My eyes crack open and stare at the blurry ceiling, lights are still on, still in my New Years clothes, and I can’t help but think how much my head hurts***

whoa, whoa, whoa, let’s back it up about 7 hours…

“10…9…8…7…6…5…4…3…2…”

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hold on, head’s still buzzing, let’s go back another 9 hours…

It’s 3pm, day of the Eve of the Year of New, and I look down at my phone as I am driving to an appointment.  (For anonymity, the customer will henceforth be called John).  It’s…John.  Oh man, this can’t be good.  When a customer calls you during the middle of a project, late in the day, on a day that most people have quit working…it can NEVER be good.  Fielded the call and BOOM, I was right!  John had ordered a panel from us, that gorgeous Orange panel, a little while back.  He wanted everything to go smoothly and it was all set up to be.  We had multiple meetings in December and customer visits to make sure everything was good to go and it was.  A week and a half (just about) to ship a panel across the country?!? No problem.  The customer had a deadline – December 31st, 2013 (the day I fielded the 3pm call).

So it was John, and he wasn’t happy.  “So, my panel says it is supposed to arrive today, but I don’t know how that is going to happen considering it is in a holding location 10 hours away from me.  Fix it Brandt”

…awesome…
ps. that is the sarcastic version of awesome, not the awesome version of awesome.

That is when I call my ROCKSTAR Brad Swift.  If you don’t know how clutch this man is, you are missing the boat.  (PS, there are plenty of other Clutch Rockstars at Innovative, just want to toot Brad’s horn here).

Most people know that I normally handle customer issues with a lot of calm and poise…normally…and today was…not normal.  I mean it was New Year’s Eve and I somehow had to work magic.  I called Brad.  “HEEEEYYY Buddy, John is mad…”.  Brad understands my frustration and tells me to call UPS to figure out what they can do.

I call UPS, no help and bad news: the panel won’t arrive until really late Friday the 3rd of January which is 3…I’m sorry… THREEEEEE FULL DAYS after they have initiated a PLANT SHUTDOWN!! Do you know how much money it will cost them if they have to keep this shutdown open for even an extra hour? much less a day or two?!?!  I call John, worse help and worse news.  “Brandt, you better fix this and I don’t care how you do it”.  Oh boy…  Call UPS again, still no help.  Call John back, man I must LOVE getting yelled at.  John says “You can go ahead and tell your boss how you screwed up this shipment, screwed up this order and will lose our business”… hang up.

I thought to myself *I have two choices here – keep working to find some magic or call it a day and let the customer down*

I called Brad – he knows I don’t let customers down and he wouldn’t let me here.  He says “I have an idea, let me call you back”. Want to know what the two most stressful minutes of your life are?!  Try to be in my shoes in those two minutes.  Brad’s calling back.  “Find out what time the UPS location opens the day after New Year’s.  We can get a private logistics company to pick it up and hot shot it.” Holy COW! What a fantastically stress-relieving idea.

So I call UPS and by some magical universe, they open at an astounding 2am local time in California on the 2nd of January.  I call Brad “Set it up, let’s do it” and it was all set in motion.  I called UPS and had them pull off our shipment and set aside for our Logistics Hot Shot on Thursday morning.  By this time, you wouldn’t believe it was a hellish 4 hours later but it most certainly was.  Brad is coordinating the logistics between each bite of his Eve dinner and I am trying to just keep myself from pulling my hair out.

The Orange PanelI call John (In my mind, I am just laughing at myself now. The kind of laugh you get when you find something strangely ironic when you haven’t slept in 72 hours. Just delirious)  and tell him the news.  John says “Wow, I have no idea how you managed that.  I’ll keep my fingers crossed that you pull this off” Yah me too John, oh me too…

Fast Forward to Thursday.  It’s 2am local time in California where the panel is and 4am local time when my alarm goes off.  I call the logistics company and they forward me to the driver….no answer.  FANTASTIC!!! I call back thirty minutes later and said he was sorry but was loading our shipment.  NOT SARCASTIC FANTASTIC!!!

Text from John at 1230pm local time in Houston “Panel just got here, look’s awesome, will keep you updated”

And for the first time in two days…I took a breath.

I get another text about 4 hours after that with this:

 
The Orange Panel

and an email that said “You made it happen, you genius!!” Ok so I may have thrown in the genius part, but seriously what a great feeling.  I told John “The real miracle worker here is Brad and you should be thanking him”.

John is pretty excited we got the panel in with plenty of time for the startup, got Jack out there to start it up and work his magic, and really make the entire thing successful.  He is already talking about how much more business he wants to do with us this year.

The last conversation (which was three days ago) with John went a little like this “Stuff (ps, he didn’t say stuff) happens and yah I may be able to find another company who can build a panel like you, but I don’t think I could find another company with the people you have.  All of you work your butts (ps, he didn’t say butts) off to make sure the customer is happy and that is darn (ps, well, you get the idea) near impossible to find these days.  Thanks again and have a good weekend”

I mean really, you can’t even say anything else here besides The End…

— Brandt King

Team Work at its Best

January 20, 2014

Sometimes we take for granted the team work required to keep our company running strongly. This week a customer by the name of Solids Control had one of our centrifuge panels that needed some modifications done. Ernie Sparks was told the gear box was of a different type than originally thought. The customer sent Leon the specs, then Leon sent them to me. After review we determined that it was not a direct drive. But the customer still wanted more speed out of the back drive.
Ernie was able to work with them over the phone for two hours after hours in order to temporarily program the drives into tricking the Plc code. This gave the customer the ability to run dry until I could make it to New Castle PA to implement the permanent changes.
It is times like this when multiple people are able to calibrate in order to help a customer that makes me happy to be an IIDMer. Instances like this happen every day and I think it’s important to be grateful for all of the Dedicated, Loyal, and Reliable people we work with.

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