It happened again. Customers tell our story much better than we can — like this, and this and this. This email cam in to our Houston account rep Ed Hyer, concerning our rock star field service tech Dale Frisk.
Sent: Tuesday, May 27, 2014 10:58 AM
To: Jeff Smith
Cc: Ed Hyer
Subject: RE: PO# needed for recent field service
I just want to let you know that I really appreciated the help Dale provided last Friday!
Even after we determined it was not a drive issue he continued to work with me and my team to solve the issue. To have a service person willing to help outside of their designated role was a pleasure and a blessing! His help was greatly appreciated.
Ed you have told me previously that Dale was very good, so this probably does not come to a big surprise. I believe that I let Dale know how thankful I was before he left. I want to let you guy know also.
Thanks for all of your service and support.
Sincerely, Eric XXXXX, Maintenance Supervisor
If you need electrical industrial field service at your maintenance facility in Tennessee, Arkansas, Oklahoma, Louisiana, Texas or pretty much anywhere in the South — PLC programming, AC Drive initiation or repair, inverter startup, etc., contact Innovative-IDM.