The Extra Mile

Earlier last year (2013) I did a industrial electronic repair for a customer. After about one month, the customer called us asking for help installing the unit. I was asked if I wanted to go to Huntsville, Texas (about an hour away), to do the install, because our field service staff was shorthanded that week.

Later that day, me and Jeff Smith loaded up the tools and equipment we would need. This was going to be my first time out in the field, and first time going anywhere with Smith. Within one hour of getting there, Jeff and I finished the install and where ready for the test run. Success. Everything was working properly, and we had one happy customer.
That day I was able to help not only our customer but our internal customer — field service.

— David Holmes

Explore posts in the same categories: Legendary Customer Service Act of the Week

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