Legendary Industrial Repairs and Customer Service 24/7/365

Over the Christmas holiday, Lonnie Muse was relaxing and looking forward to a couple of days off when his cell phone rang. A customer was down and needed help getting production back up and running.

Without hesitating, Lonnie headed out the door to the customer’s facility for a servo drive and motor installation. As Lonnie’s daughter, I have had many opportunities to witness Lonnie going where he is needed, when he is needed — whether it’s braving icy roads to  help a customer on a cold winter weekend or driving all the way across Dallas to help one of his kids with a vehicle breakdown.

He doesn’t hesitate to do what needs to be done – and he’s not the only one. We have Field Service technicians in Dallas, Houston, Memphis, and Baton Rouge ready to put on their superhero capes 24/7/365.  I just want to give a shout out to these guys who answer the calls for help night or day, work in harsh climates and hazardous environments, and do so with skill and fortitude. Thank you for all that you do.

-Vanessa Muse

Explore posts in the same categories: field service, Innovative-IDM

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