Team Work at its Best

Sometimes we take for granted the team work required to keep our company running strongly. This week a customer by the name of Solids Control had one of our centrifuge panels that needed some modifications done. Ernie Sparks was told the gear box was of a different type than originally thought. The customer sent Leon the specs, then Leon sent them to me. After review we determined that it was not a direct drive. But the customer still wanted more speed out of the back drive.
Ernie was able to work with them over the phone for two hours after hours in order to temporarily program the drives into tricking the Plc code. This gave the customer the ability to run dry until I could make it to New Castle PA to implement the permanent changes.
It is times like this when multiple people are able to calibrate in order to help a customer that makes me happy to be an IIDMer. Instances like this happen every day and I think it’s important to be grateful for all of the Dedicated, Loyal, and Reliable people we work with.


Explore posts in the same categories: Buzzard, customer service, field service, Innovative-IDM, Yaskawa

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