Internet Explorer Reaching Double Digits

Many of us leave it up to Microsoft to keep our computers safe using the Windows Update service they provide. We as a company were doing fine until we started buying Windows 7 computers along side our existing Windows XP computers. Eventually Internet Explorer 9, IE9 for short, was replaced with IE10 by the Windows Update service on Windows 7 computers. No one noticed the upgrade until they had to browse our intranet. It seems that while our client computers where rolling through the updates, are servers were stuck months behind. So we told everyone to rollback to IE9.

That was a great solution that kept us working through those months. That didn’t mean our customers were doing the same thing. Monty Wright, from Thomas Instrument, was trying to submit a repair through our site this last December and was not making any progress. He called our repair shop for help and they called me to troubleshoot the issue. I could not replicate the problem using IE9, so I contacted Monty for details and discovered he was upgraded. I contacted his salesperson, Andy Lewis, and asked him to help Monty get his repair submitted, while I worked on the issue.

I chose to upgrade my Windows 7 computer. Then I could see the buttons on the form were missing. I found a workaround was removing the styling, but that made the page awkward to use. Turns out the server was the problem. Since it had not gone through updates in six months, the server was missing the update that would let the server identify IE10+. That meant it was serving the page with the minimum of features and was unaware that IE10+ was the latest greatest. The server update corrected the problem and the page was restored. Welcome to the era of IE Double Digits!

— Danny Causey

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One Comment on “Internet Explorer Reaching Double Digits”

  1. Gene Gray Says:

    Dang Danny! Way to go the extra mile, reach out to our customer to ensure our IT systems work for them too. Legendary!


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