Wanna be one of our customers? Sure you do.

Here’s an email we received a few days back from one of our Memphis customers. It was written to our Memphis sales manager, Tom Nickelson.

From: Mike XXX
Sent: Thursday, September 20, 2012 12:55 PM
To: Tom Nickelson
Subject:  Letter of Appreciation

Mr. Nickelson,

Hello.  I’m with the Facilities Team here  in Lebanon TN.  I wanted to write to let you know of the great assistance given us, by your Memphis office.  Of particular help were Mike Moore and Dave Oliver.   Dave came in to assist in diagnosing problems with the previous drive, so we could determine if it was worth repairing.  We determined, using Dave’s analysis, that with its 13 year age, continued failures were likely, even if repaired.

Mike then came to the rescue, we had him to size drive we wanted, based on the old drive specs, as well as NEC temp de-rating based on our high ambient temperature location and continuous duty needs, and he spec’d us a Yaskawa drive to fit the bill.   We requested that we get a cabinet, drive, circuit protection and cooling all as one unit (one stop shopping).  Mike made sure we got what we needed, and had everything assembled quickly, and to our specs, and the builder he used even made the delivery.

My boss (Gary Renfro) and I were very impressed with Mike and your company’s service, and since we have one of these systems in at least 4 locations all about the same age, and in anticipation of potential problems, I suggested to Mike that he have your people call on the New Iberia facility.    Within days of our installation, we got a call from our New Iberia plant saying they were having problems, and we gave our sister plant your information, based on performance of Dave and Mike in particular and Innovative in general.

We just received word that our New Iberia plant had ordered a system from you guys, and I am very pleased that Mike’s excellent service translated into additional sales for your company.  You and he deserve it.

Once again, I wanted to personally write you and let you know of the great service from your Memphis office.   I know that your company will give our sister plant in New Iberia, the same great service Mike gave us.

Thank you, Thank you!

Mike

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