Archive for August 2011

New Nameplates in the Works: Customers Should Love Them

August 31, 2011

Our employees will be receiving a personalized nameplate for their work area in the next couple of weeks. There will be a surprise when the nameplates arrive. This is the template artwork that will be screened in 4-color on the nameplates. Is that enough of a hint? Hey, you’re behind the scenes here . . .

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Customer Service: It’s easy to say, but can you walk the walk? We do everyday.

August 30, 2011

OK, this is really pulling back the curtains on Innovative-IDM’s Legendary Customer Service. Sure, there are the normal business metrics that help us track our service, but there also is “The LCS Score Sheet.” So, as you look at the score sheet below, it’s worth noting several things:

1. Every morning we assemble to recognize employees for acts of kindness and servitude toward customers and each other. It could have been staying late, handwriting a much-deserved thank you card, helping a fellow employee complete a project, finding a part late in the day, or making sure a finished product made it out the door TODAY (not tomorrow).

2. Each day, a different employee leads this recognition meeting. Employees are divided into teams. These teams compete to determine who is best at serving customers. Each act of service is recorded on the score sheet. Points are awarded, a scoreboard is kept, and the winning team for that month is awarded a team celebration lunch and a half day off.

3. Vanessa Adams was the scribe for this morning’s meeting. A couple of things are noteworthy and highlighted above: First, she used the word SODA, which is shorthand for “I’m a Midwesterner” (which is cool). Secondly, note Vanessa’s proper use of the word “ensure,” even though she was taking notes in a pressure situation and under the twirling distraction of party lights, upbeat tunes and a disco ball. Nice work from Vanessa, who works in accounting but spends most her time serving customers.

 

Knowledge Center is a Valuable Tool

August 30, 2011

Stop wasting time looking for manuals, drawings, application notes and other things you need NOW. Find it online at our Web site.

Our FREE Knowledge Center gives you unlimited access to almost 2,000 of these documents and videos, including white papers, brochures and eLM’s (Electronic Learning Modules). We have documentation for discontinued products, too.

Machine Safeguarding Training in Oklahoma City, Tulsa

August 29, 2011

Coming up Sept. 13 and 15, 2011. Don’t have a seat yet? Call 877.906.2100 and we’ll take care of you.

Really Outdated Web Page

August 29, 2011

If you have a business web site, chances are you have a few web pages out there that you just haven’t looked at in a while — like in years.

Ken, our IT Director, sent me an email this morning with the subject line: “Help page needs help . . . ” I’ll say. Let’s see what we can put together, and I’ll update later. — ph

Donde estan los platos?

August 26, 2011

When people don’t wash their plates and simply throw them in the Innovative-IDM sink for a day or two in Dallas, they end up here. At the current rate, we will reach a point where no one will need to be concerned about cleaning plates anymore.

Hot Weather Means Panting Kitty, Broken VFDs

August 25, 2011

This is a picture of my pet, Red Cat, panting yesterday in 105 degrees. When it gets this hot, AC drives can fry. If that happens at your facility, call Innovative-IDM‘s Field Service department at 800.395.4106, 24 hours a day. Or if it’s just the circuit board that broke, sent it in to our repair facility. We fix that kind of stuff, no problem.

We can get you back up and running again. -ph