Archive for August 2011

New Nameplates in the Works: Customers Should Love Them

August 31, 2011

Our employees will be receiving a personalized nameplate for their work area in the next couple of weeks. There will be a surprise when the nameplates arrive. This is the template artwork that will be screened in 4-color on the nameplates. Is that enough of a hint? Hey, you’re behind the scenes here . . .

Customer Service: It’s easy to say, but can you walk the walk? We do everyday.

August 30, 2011

OK, this is really pulling back the curtains on Innovative-IDM’s Legendary Customer Service. Sure, there are the normal business metrics that help us track our service, but there also is “The LCS Score Sheet.” So, as you look at the score sheet below, it’s worth noting several things:

1. Every morning we assemble to recognize employees for acts of kindness and servitude toward customers and each other. It could have been staying late, handwriting a much-deserved thank you card, helping a fellow employee complete a project, finding a part late in the day, or making sure a finished product made it out the door TODAY (not tomorrow).

2. Each day, a different employee leads this recognition meeting. Employees are divided into teams. These teams compete to determine who is best at serving customers. Each act of service is recorded on the score sheet. Points are awarded, a scoreboard is kept, and the winning team for that month is awarded a team celebration lunch and a half day off.

3. Vanessa Adams was the scribe for this morning’s meeting. A couple of things are noteworthy and highlighted above: First, she used the word SODA, which is shorthand for “I’m a Midwesterner” (which is cool). Secondly, note Vanessa’s proper use of the word “ensure,” even though she was taking notes in a pressure situation and under the twirling distraction of party lights, upbeat tunes and a disco ball. Nice work from Vanessa, who works in accounting but spends most her time serving customers.


Knowledge Center is a Valuable Tool

August 30, 2011

Stop wasting time looking for manuals, drawings, application notes and other things you need NOW. Find it online at our Web site.

Our FREE Knowledge Center gives you unlimited access to almost 2,000 of these documents and videos, including white papers, brochures and eLM’s (Electronic Learning Modules). We have documentation for discontinued products, too.

Machine Safeguarding Training in Oklahoma City, Tulsa

August 29, 2011

Coming up Sept. 13 and 15, 2011. Don’t have a seat yet? Call 877.906.2100 and we’ll take care of you.

Really Outdated Web Page

August 29, 2011

If you have a business web site, chances are you have a few web pages out there that you just haven’t looked at in a while — like in years.

Ken, our IT Director, sent me an email this morning with the subject line: “Help page needs help . . . ” I’ll say. Let’s see what we can put together, and I’ll update later. — ph

Donde estan los platos?

August 26, 2011

When people don’t wash their plates and simply throw them in the Innovative-IDM sink for a day or two in Dallas, they end up here. At the current rate, we will reach a point where no one will need to be concerned about cleaning plates anymore.

Hot Weather Means Panting Kitty, Broken VFDs

August 25, 2011

This is a picture of my pet, Red Cat, panting yesterday in 105 degrees. When it gets this hot, AC drives can fry. If that happens at your facility, call Innovative-IDM‘s Field Service department at 800.395.4106, 24 hours a day. Or if it’s just the circuit board that broke, sent it in to our repair facility. We fix that kind of stuff, no problem.

We can get you back up and running again. -ph

INC 5000 Again for Innovative-IDM

August 24, 2011

For the fourth time in five years, Innovative-IDM has been named to the INC 5000 list of fastest growing private companies.

Innovative-IDM’s 90% growth rate over the past three years ranks 70th in the DFW market and No. 2,586 on the list of 5000 which takes into account nearly 7 million privately held businesses in the United States.

“It’s truly a blessing to work with such a talented group of people that we have here,” said president Gene Gray, who also will is the subject of a video to be shown at the annual INC 500/5000 meeting in Washington D.C. in September. “I’ve always said that good people aren’t hard to find. I’ve instead held to the truth that good people want to work with good people. That’s what we have here, and that’s what helps us exceed our customers’ expectations and keeps us on lists like the INC 5000.”

Employee suggestion box: Save money on color printing

August 19, 2011

We were recently reminded to set our printer settings to black and white, since printing in color can be somewhat expensive when it’s really not necessary. That reminder email from management prompted this replay from one of our field service technicians about how to save money at home on your color printing. Thanks Damon!

From: Damon Mills
Sent: Wednesday, August 17, 2011 8:54 AM
To: I-IDM Employees (All)
Subject: RE: Printer Settings


I mentioned this to Todd but I thought I would pass it along to everyone. If you have your own color printer at home then you know how expensive the ink cartridges are. Replacing all the cartridges in my printer (Brother 665CW) would cost me $70! Notice I said “would”.

This website, CSI Inks, offers continuous ink systems for quite a few printers. These are not cartridge “refill” kits. They replace the cartridges and are hooked up to large ink wells for continuous operation. I installed one on my Brother printer, my third printer with continuous ink system, and it works wonderfully. “New” cartridges for my printer come with 15ml of ink at @ $70 for all four. The cost per ml is $1.17. I can buy a complete refill set of inks for my continuous ink system for ~$22 and that is 100ml of ink for EACH color – cost per ml is $0.055. I print full color 8 ½ x 11 at a cost of less than 2 cents – including the paper!

With those kinds of savings, if your printer is not supported then it is worth buying one that is. If you do, I would strongly recommend getting a printer where the ink cartridges do not move with the print head. If you have a supported printer but the ink cartridges move with the print head (as many HP printers do) then I would suggest buying a new printer that does not work that way. I am speaking from experience here – I said my “third” printer!

Hope this helps some of you save some $$$$.


Wrecked on a Saturday Morning

August 16, 2011

Innovative-IDM‘s Jason Scott was headed into the Dallas office Saturday morning when this happened. FYI, it was raining Saturday morning for the first time in about 45 days after daily highs in the 100s, so no telling what had built up on the roads. I’ll let Jason tell what happened:

About 5:30am I was going east on 183 fixing to go under 360.  It was raining but not that hard.  My car started fish tailing toward the median wall.  I corrected but then it caught back hard and I clipped another car.  From there, me and that other car went spinning and bouncing off each other until we hit the ditch.  I never hit a puddle or hydroplaned at all.  There must have been some oil or something.  While the fire department was there another car went spinning in the ditch in the same spot I did.  But I don’t think it hit anything.  Everyone was fine, we weren’t going fast enough to hurt anyone.