Archive for December 2010

Customer Testimonials Say It All – Industrial Maintenance Field Service

December 23, 2010

Here’s yet ANOTHER customer testimonial about our Legendary customer service. This time, the customer had a great experience with Innovative-IDM’s DFW area service tech Percy Foster. We have field service techs in Oklahoma, Los Angeles, Houston, South Texas, Louisiana, Mississippi, Tennessee and more. Call our 24/7 field service hotline at 800.395.4106.

From: “<snip>
Date: December 21, 2010 2:36:15 PM EST
To: Lonnie Muse <Lonnie.Muse@innidm.com>
Subject: service tech visit

 

Mr. Muse,

I would like to take the opportunity to thank you for the excellent service your company provided thru Percy Foster.

Mr. Foster was facing a very difficult situation in troubleshooting problems we were experiencing with our splicers. He faced poor installation layouts, bad wiring techniques used to install the upgrades in our splicers, and jumpered repairs performed in house in order to provide power where needed on the splicers. The task was overwhelming for ourselves, considering we work on the equipment on a daily basis. Nevertheless, Mr. Foster was willing to accept the challenge of repairing two splicers. He was available when needed over the weekend, which is very important to our production, even though it meant pulling him away from his personal life and family, and always had a smile while working in our plant.

Mr. Foster is methodical and very meticulous in his troubleshooting abilities, which enabled him to locate the problems we had on both splicers. We are deeply appreciative of his dedication to the job, his courteous manners, and his professionalism as it relates to customer relations, and the ability to diagnose the root cause of a problem.

Mr. Foster completed has alleviated some of our concerns with the two splicers, and has provided us with time to concentrate on other issues.

Once again, Thank you for providing us with a technician who was well trained, knowledgeable, driven to achieve results, and very customer orientated.

Thank you,
<snip> | Maintenance Lead | <snip>
<snip> Ambassador Row Dallas, TX 75247

 

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Industrial Drive Repair and Maintenance Team in Houston

December 14, 2010

We’ll have the more staid and serious photos in our upcoming brochure, but our Board Repair and Drive Maintenance team not only can fix most any industrial electrical component or AC or DC Drive, but they can also loosen up and have a bit of fun as well. More on this group later. If you need industrial component repair, call Innovative-IDM board repair and drive maintenance at 800.395.4106. Call us, we can save you a lot of headaches.

Disturbing Snow Globes Part 2

December 11, 2010

Remember our first foray into disturbing snow globes? Well, it’s the weekend again and time for another installment.

John Lennon 9 October 1940 – 8 December 1980

December 8, 2010

30 years ago today.

New Building Sign Up Last Week — Customers Should Find Us Easier

December 6, 2010

Lots of city and building codes to deal with, plus manufacturing, but our new sign went up last week on our Carrollton, Texas HQ. If you need to pick up your Yaskawa Drive at Will Call, please come around to the back of the building.

Skycam Uses Parker, Innovative-IDM to Bring the NFL to You

December 6, 2010

Ever wonder how that camera really works at sporting events? Read the whole story here.

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